A mutiny ensued among furious, exhausted United Airlines passengers stuck for days in Shanghai, trying to get to Newark. United, of course, is downplaying the trouble but is nevertheless offering the stranded passengers a voucher.
Here's the report on the latest United fiasco, in the Newark Star-Ledger newspaper.
United put its deputy PR shitstorm first-responder Rahsaan Johnson on the case. Johnson is the guy they trot out on these occasions, and he's the least respected PR guy in the airline business, which is saying something. Says Johnson, ".... the situation clearly didn’t go as smoothly as we would like. We did not meet these customers’ expectations. We hope they will give us another chance." He added that the United stalwarts "did their best under those circumstances."